Customer care
Live Arrival Guarantee
Every culture should arrive alive and healthy. If it does not, RYZA will work with you toward a replacement or refund, at its discretion.
Shipping with the culture in mind
RYZA ships live animals Monday through Wednesday using 2-Day or Overnight service. Shipping is held when conditions along the route fall outside the safe temperature range. Insulated packaging and an appropriate heat or cold pack are included.
Frequently asked questions
Are RYZA cultures captive-bred?
Yes. RYZA says its cultures are bred in captivity and not collected from the wild.
How should I prepare for a new culture?
Read the care guide and prepare the habitat before the culture arrives, with the right moisture, cover, and food on hand.
What if an order is damaged in transit?
Contact RYZA customer care promptly with clear photos of the animals, packaging, and shipping label.